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LAYER\n\nSHARED POOL (Free\n+ Pro)\n\nPostgreSQL Shards\n(50 shards)\n• tenant_id in every\ntable\n• Row-Level Security\nenabled\n• Primary + sync\nstandby per shard\n• Shard assignment:\nhash(tenant_id) %\n50\n\nRedis Shared Cluster\n(30 nodes)\n• Key prefix:\n{tenant_id}:\n• Rate limit counters\n+ cache\n\nDEDICATED\n(Enterprise)\n\nTenant \"BigCorp\":\ndedicated-bigcorp-01\n(us-east-1)\n• Own PostgreSQL\n(multi-AZ, 3 replicas)\n• Own Redis cluster\n• Own S3 bucket\n(encryption with\ncustomer-managed\nkey)\n\nTenant \"HealthCo\":\ndedicated-healthco-01\n(eu-west-1)\n• HIPAA-compliant\nregion\n• Encrypted at rest\nwith customer KMS\nkey\n• Audit logging to\ncustomer's SIEM\n\nSHARED SERVICES\n\nControl Plane DB\n(PostgreSQL — not\ntenant-scoped)\n• tenants table,\nplans, billing,\nfeature_flags\n• Tenant routing /\nshard mapping\n\nBlob Storage (S3)\n•\n/tenants/{tenant_id\n}/attachments/...\n\nEvent Bus (Kafka)\n• tenant_id in event\nmetadata\n• Per-tenant\nconsumer isolation\nwhere needed\n\nMetering Store\n(ClickHouse)\n• usage_records\npartitioned by tenant\n+ time","originalText":"DATA LAYER\n\nSHARED POOL (Free\n+ Pro)\n\nPostgreSQL Shards\n(50 shards)\n• tenant_id in every\ntable\n• Row-Level Security\nenabled\n• Primary + sync\nstandby per shard\n• Shard assignment:\nhash(tenant_id) %\n50\n\nRedis Shared Cluster\n(30 nodes)\n• Key prefix:\n{tenant_id}:\n• Rate limit counters\n+ cache\n\nDEDICATED\n(Enterprise)\n\nTenant \"BigCorp\":\ndedicated-bigcorp-01\n(us-east-1)\n• Own PostgreSQL\n(multi-AZ, 3 replicas)\n• Own Redis cluster\n• Own S3 bucket\n(encryption with\ncustomer-managed\nkey)\n\nTenant \"HealthCo\":\ndedicated-healthco-01\n(eu-west-1)\n• HIPAA-compliant\nregion\n• Encrypted at rest\nwith customer KMS\nkey\n• Audit logging to\ncustomer's SIEM\n\nSHARED SERVICES\n\nControl Plane DB\n(PostgreSQL — not\ntenant-scoped)\n• tenants table,\nplans, billing,\nfeature_flags\n• Tenant routing /\nshard mapping\n\nBlob Storage 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Metrics\n(per-tenant and\nplatform-wide):\n• API latency per\ntenant (p50, p99) —\ndetect noisy\nneighbors\n• Error rate per\ntenant\n• DB query count per\ntenant per minute\n• Storage usage per\ntenant\n• Seat count per\ntenant vs plan limit\n• Rate limit hit rate\nper tenant (high =\nneed upgrade)\n• Tenant provisioning\ntime (target < 60s)\n• Cross-tenant query\ndetection (should be\nZERO)\n• Revenue per tenant\n(MRR tracking)\n• Churn risk score\n(usage declining?)\n\nAlerts:\nRED — Cross-tenant\ndata detected in\nresponse (security)\nRED — Shared DB\nshard unreachable\n(multi-tenant impact)\nRED — Enterprise\ndedicated DB\nunreachable\nRED — Tenant\nprovisioning failures >\n0\nWARN — Tenant\napproaching plan\nlimits (upsell\nopportunity)\nWARN — Single\ntenant consuming >\n15% of shared\nresources\nWARN — Rate limit\n429s > 10% for any\ntenant","originalText":"Key Metrics\n(per-tenant and\nplatform-wide):\n• API latency per\ntenant (p50, p99) —\ndetect noisy\nneighbors\n• Error 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